.translate-grid{grid-template-columns:1fr 1fr;align-items:start;gap:24px;display:grid}.translate-grid__ref{position:sticky;top:80px}.translate-grid__ref .card{background:var(--color-bg-secondary)}.translate-grid__ref label{text-transform:uppercase;letter-spacing:.04em;color:var(--color-text-secondary);margin-bottom:4px;font-size:11px;font-weight:700;display:block}.translate-grid__ref .ref-content{color:var(--color-text-primary);max-height:300px;padding:8px 0;font-size:13px;line-height:1.6;overflow-y:auto}@media (max-width:768px){.translate-grid{grid-template-columns:1fr}.translate-grid__ref{position:static}.kanban-grid{grid-template-columns:repeat(auto-fill,minmax(240px,1fr))!important}}.wa-link{color:#25d366;white-space:nowrap;font-weight:500;text-decoration:none}.wa-link:hover{color:#1da851;text-decoration:underline}[data-theme=dark] .wa-link{color:#4ade80}[data-theme=dark] .wa-link:hover{color:#86efac}.kanban-grid{-webkit-overflow-scrolling:touch;gap:12px;padding-bottom:8px;display:grid;overflow-x:auto}.pet-overlay{z-index:300;pointer-events:none;--pet-accent:var(--color-primary);flex-direction:column;align-items:flex-end;gap:10px;display:flex;position:fixed}.pet-overlay>*{pointer-events:auto}.pet-sprite{width:96px;height:96px;box-shadow:none;cursor:grab;-webkit-user-select:none;user-select:none;touch-action:none;background:0 0;border:0;justify-content:center;align-items:center;transition:transform .16s;display:flex;position:relative}.pet-sprite:hover{transform:translateY(-2px)}.pet-sprite:active{cursor:grabbing}.pet-sprite-glyph{filter:drop-shadow(0 1px #00000014);font-size:52px;line-height:1;animation:3.4s ease-in-out infinite pet-float}.pet-image{width:100%;height:100%;image-rendering:pixelated;background-position:0 0;background-repeat:no-repeat;display:inline-block}.pet-sprite-shadow{filter:blur(4px);background:#0000002e;border-radius:50%;width:64px;height:8px;animation:3.4s ease-in-out infinite pet-shadow;position:absolute;bottom:-12px;left:50%;transform:translate(-50%)}@media (prefers-reduced-motion:reduce){.pet-sprite-glyph,.pet-sprite-shadow{animation:none!important}.ticket-modal,.ticket-modal__backdrop{animation:none}}.pet-bubble{background:color-mix(in srgb, var(--color-bg-base) 88%, transparent);-webkit-backdrop-filter:blur(12px)saturate(150%);backdrop-filter:blur(12px)saturate(150%);max-width:220px;color:var(--color-text-primary);border:1px solid color-mix(in srgb, var(--pet-accent) 28%, var(--color-border));letter-spacing:.005em;border-radius:14px;padding:10px 14px;font-size:13px;line-height:1.45;animation:.24s cubic-bezier(.16,1,.3,1) pet-bubble-in;position:relative;box-shadow:0 1px 3px #0000000a,0 12px 30px #00000024}[data-theme=dark] .pet-bubble{background:color-mix(in srgb, var(--color-bg-base) 78%, transparent);box-shadow:0 1px 3px #00000040,0 12px 30px #0000008c}.pet-bubble:after{content:"";background:inherit;width:12px;height:12px;-webkit-backdrop-filter:inherit;backdrop-filter:inherit;border-right:1px solid color-mix(in srgb, var(--pet-accent) 28%, var(--color-border));border-bottom:1px solid color-mix(in srgb, var(--pet-accent) 28%, var(--color-border));position:absolute;bottom:-6px;right:24px;transform:rotate(45deg)}.pet-bubble-name{letter-spacing:.04em;text-transform:uppercase;color:var(--pet-accent);opacity:.9;margin-bottom:3px;font-size:11px;font-weight:700}.pet-bubble-line{color:var(--color-text-primary);font-weight:500}.pet-picker-grid{grid-template-columns:repeat(auto-fill,minmax(140px,1fr));gap:12px;margin-top:12px;display:grid}.pet-picker-card{border:2px solid var(--color-border);border-radius:var(--radius-md);background:var(--color-bg-secondary);cursor:pointer;transition:border-color var(--transition-fast), transform var(--transition-fast);flex-direction:column;align-items:center;gap:6px;padding:12px 8px;display:flex;position:relative}.pet-picker-card:hover{border-color:var(--color-primary);transform:translateY(-2px)}.pet-picker-card[data-selected=true]{border-color:var(--color-primary);background:color-mix(in srgb, var(--color-primary) 8%, transparent)}.pet-picker-card[data-selected=true]:after{content:"✓";color:var(--color-primary);font-size:12px;font-weight:700;position:absolute;top:6px;right:8px}.pet-picker-card .pet-image{width:72px;height:72px}.pet-picker-card-name{color:var(--color-text-primary);text-align:center;font-size:13px;font-weight:600}.pet-picker-card-desc{color:var(--color-text-secondary);text-align:center;font-size:11px;line-height:1.3}@media (max-width:480px){.pet-sprite{width:72px;height:72px}.pet-bubble{max-width:200px;font-size:12px}.pet-modal-radios{grid-template-columns:1fr}}.pet-modal-backdrop{-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:200;background:#0000008c;justify-content:center;align-items:center;padding:16px;animation:.18s ease-out pet-modal-fade-in;display:flex;position:fixed;inset:0}.pet-modal{background:var(--color-bg-base);border-radius:var(--radius-lg);border:1px solid var(--color-border);flex-direction:column;width:100%;max-width:880px;max-height:92vh;animation:.22s cubic-bezier(.4,0,.2,1) pet-modal-slide-up;display:flex;overflow:hidden;box-shadow:0 30px 80px #00000073,0 4px 14px #00000040}.pet-modal-header{border-bottom:1px solid var(--color-border);align-items:flex-start;gap:14px;padding:22px 24px 20px;display:flex;position:relative}.pet-modal-header__icon{background:var(--color-primary-light);width:44px;height:44px;color:var(--color-primary);border-radius:12px;flex-shrink:0;justify-content:center;align-items:center;display:inline-flex}.pet-modal-header__text{flex:1;min-width:0}.pet-modal-header__title{color:var(--color-text-primary);margin:0;font-size:18px;font-weight:600;line-height:1.3}.pet-modal-header__subtitle{color:var(--color-text-secondary);margin:4px 0 0;font-size:13px}.pet-modal-close{cursor:pointer;width:32px;height:32px;color:var(--color-text-secondary);transition:background var(--transition-fast), color var(--transition-fast);background:0 0;border:1px solid #0000;border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;display:inline-flex}.pet-modal-close:hover{background:var(--color-bg-secondary);color:var(--color-text-primary)}.pet-modal-body{flex:auto;grid-template-columns:1fr;gap:0;min-height:0;display:grid;overflow-y:auto}@media (min-width:780px){.pet-modal-body{grid-template-columns:260px 1fr}.pet-modal-aside{border-bottom:none;border-right:1px solid var(--color-border-light)}}.pet-modal-aside{background:var(--color-bg-secondary);border-bottom:1px solid var(--color-border-light);flex-direction:column;gap:14px;padding:20px 22px;display:flex}.pet-modal-aside__title{text-transform:uppercase;letter-spacing:.05em;color:var(--color-text-tertiary);margin:0;font-size:12px;font-weight:600}.pet-modal-aside__help{color:var(--color-text-secondary);margin:0;font-size:12px;line-height:1.5}.pet-modal-chips{flex-direction:column;gap:6px;display:flex}.pet-modal-chip{text-align:left;background:var(--color-bg-base);border:1px solid var(--color-border-light);color:var(--color-text-primary);cursor:pointer;transition:all var(--transition-fast);border-radius:8px;padding:9px 12px;font-family:inherit;font-size:12px;line-height:1.4}.pet-modal-chip:hover:not(:disabled){border-color:var(--color-primary);background:var(--color-primary-light);color:var(--color-primary);transform:translateY(-1px)}.pet-modal-chip:disabled{opacity:.5;cursor:not-allowed}.pet-modal-form{flex-direction:column;gap:18px;padding:22px 24px;display:flex}.pet-modal-field{flex-direction:column;gap:6px;display:flex}.pet-modal-field__label{color:var(--color-text-primary);align-items:center;gap:6px;font-size:13px;font-weight:600;display:inline-flex}.pet-modal-field__help{color:var(--color-text-tertiary);font-size:11px;line-height:1.4}.pet-modal-field__counter{color:var(--color-text-tertiary);align-self:flex-end;font-size:11px}.pet-modal-field__counter--warn{color:var(--color-warning)}.pet-modal-textarea{border:1px solid var(--color-border);background:var(--color-bg-secondary);width:100%;color:var(--color-text-primary);resize:vertical;min-height:96px;transition:border-color var(--transition-fast);border-radius:10px;padding:12px 14px;font-family:inherit;font-size:14px}.pet-modal-textarea:focus{border-color:var(--color-primary);outline:none}.pet-modal-drop{border:1.5px dashed var(--color-border);background:var(--color-bg-secondary);cursor:pointer;transition:all var(--transition-fast);border-radius:10px;align-items:center;gap:12px;padding:16px;display:flex;position:relative}.pet-modal-drop:hover{border-color:var(--color-primary);background:color-mix(in srgb, var(--color-primary) 6%, var(--color-bg-secondary))}.pet-modal-drop--filled{border-style:solid;border-color:var(--color-primary);background:color-mix(in srgb, var(--color-primary) 5%, var(--color-bg-secondary))}.pet-modal-drop__icon{background:var(--color-bg-base);width:36px;height:36px;color:var(--color-text-secondary);border-radius:8px;flex-shrink:0;justify-content:center;align-items:center;display:inline-flex}.pet-modal-drop__text{color:var(--color-text-primary);flex:1;min-width:0;font-size:13px}.pet-modal-drop__main{font-weight:500}.pet-modal-drop__sub{color:var(--color-text-tertiary);margin-top:2px;font-size:11px}.pet-modal-drop__input{opacity:0;cursor:pointer;position:absolute;inset:0}.pet-modal-drop__clear{color:var(--color-text-secondary);cursor:pointer;z-index:1;background:0 0;border:none;border-radius:4px;padding:4px 8px;font-size:12px}.pet-modal-drop__clear:hover{background:var(--color-bg-base);color:var(--color-danger)}.pet-modal-radios{grid-template-columns:1fr 1fr;gap:8px;display:grid}.pet-modal-radio{border:1.5px solid var(--color-border);background:var(--color-bg-secondary);cursor:pointer;transition:all var(--transition-fast);border-radius:10px;flex-direction:column;gap:4px;padding:12px 14px;display:flex}.pet-modal-radio:hover{border-color:var(--color-border-strong)}.pet-modal-radio--active{border-color:var(--color-primary);background:color-mix(in srgb, var(--color-primary) 8%, var(--color-bg-secondary))}.pet-modal-radio__title{color:var(--color-text-primary);align-items:center;gap:6px;font-size:13px;font-weight:600;display:inline-flex}.pet-modal-radio__desc{color:var(--color-text-secondary);font-size:11px;line-height:1.45}.pet-modal-radio input{opacity:0;pointer-events:none;position:absolute}.pet-modal-alert{border-radius:8px;align-items:flex-start;gap:8px;padding:10px 12px;font-size:13px;display:flex}.pet-modal-alert--warn{background:color-mix(in srgb, var(--color-warning) 12%, transparent);border:1px solid color-mix(in srgb, var(--color-warning) 50%, transparent);color:var(--color-text-primary)}.pet-modal-alert--danger{background:color-mix(in srgb, var(--color-danger) 12%, transparent);border:1px solid color-mix(in srgb, var(--color-danger) 50%, transparent);color:var(--color-text-primary)}.pet-modal-footer{border-top:1px solid var(--color-border);background:var(--color-bg-secondary);flex-wrap:wrap;align-items:center;gap:12px;padding:14px 20px;display:flex}.pet-modal-footer__info{min-width:0;color:var(--color-text-secondary);flex:1;align-items:center;gap:6px;font-size:12px;display:inline-flex}.pet-modal-footer__actions{gap:8px;display:inline-flex}.pet-spinner{border:2px solid var(--color-text-tertiary);border-top-color:var(--color-primary);border-radius:50%;width:10px;height:10px;animation:.8s linear infinite pet-spinner-rot;display:inline-block}.ticket-modal__backdrop{z-index:9990;background:#0000008c;animation:.15s ease-out ticketModalFadeIn;position:fixed;inset:0}.ticket-modal{background:var(--color-bg-base);border:2px solid var(--color-primary);border-radius:var(--radius-lg);z-index:9991;flex-direction:column;width:1200px;max-width:96vw;max-height:92vh;animation:.2s cubic-bezier(.4,0,.2,1) ticketModalIn;display:flex;position:fixed;top:50%;left:50%;overflow:hidden;transform:translate(-50%,-50%);box-shadow:0 24px 48px #00000073}.ticket-modal__header{background:var(--color-primary);color:#fff;border-bottom:1px solid var(--color-border);flex-shrink:0;grid-template-columns:auto 1fr auto;align-items:center;gap:16px;padding:12px 20px;display:grid}.ticket-modal__header-left{align-items:center;display:flex}.ticket-modal__id-badge{white-space:nowrap;background:#ffffff2e;border-radius:999px;padding:4px 12px;font-size:13px;font-weight:700}.ticket-modal__header-title{text-align:center;color:#fff;text-shadow:0 1px 2px #0000002e;text-overflow:ellipsis;white-space:nowrap;margin:0;font-size:16px;font-weight:600;line-height:1.3;overflow:hidden}.ticket-modal__header-actions{align-items:center;gap:6px;display:flex}.ticket-modal__header-btn{color:#fff;border-radius:var(--radius-sm);cursor:pointer;background:#ffffff1f;border:none;justify-content:center;align-items:center;width:32px;height:32px;text-decoration:none;transition:background .15s,transform .1s;display:inline-flex}.ticket-modal__header-btn:hover{background:#ffffff3d;text-decoration:none}.ticket-modal__header-btn:active{transform:scale(.94)}.ticket-modal__header-btn--close:hover{background:#ff3c3cb3}.ticket-modal__body{flex-direction:column;flex:1;padding:0;display:flex;overflow-y:auto}.ticket-modal__layout{grid-template-columns:minmax(0,1fr) 320px;align-items:start;gap:0;display:grid}.ticket-modal__main{flex-direction:column;gap:22px;min-width:0;padding:22px 24px;display:flex}.ticket-modal__sidebar{border-left:1px solid var(--color-border-light);background:var(--color-bg-secondary);flex-direction:column;gap:12px;margin-left:8px;padding:22px 22px 22px 18px;display:flex}@media (max-width:900px){.ticket-modal{border:0;border-radius:0;width:100vw;max-width:100vw;height:100vh;max-height:100vh;top:0;left:0;transform:none}.ticket-modal__layout{grid-template-columns:1fr}.ticket-modal__sidebar{border-left:0;border-top:1px solid var(--color-border-light);margin-left:0;padding:18px 20px}}.ticket-modal__section{flex-direction:column;gap:10px;display:flex}.ticket-modal__section-title{text-transform:uppercase;letter-spacing:.06em;color:var(--color-text-tertiary);align-items:center;gap:6px;margin:0;font-size:12px;font-weight:700;display:flex}.ticket-modal__empty{color:var(--color-text-tertiary);margin:0;font-size:13px;font-style:italic}.ticket-modal__markdown{color:var(--color-text-primary);word-break:break-word;font-size:14px;line-height:1.6}.ticket-modal__markdown h1,.ticket-modal__markdown h2,.ticket-modal__markdown h3,.ticket-modal__markdown h4{color:var(--color-text-primary);margin:18px 0 8px;font-weight:700;line-height:1.3}.ticket-modal__markdown h1:first-child,.ticket-modal__markdown h2:first-child,.ticket-modal__markdown h3:first-child{margin-top:0}.ticket-modal__markdown h1{font-size:20px}.ticket-modal__markdown h2{font-size:17px}.ticket-modal__markdown h3{font-size:15px}.ticket-modal__markdown p{margin:0 0 10px}.ticket-modal__markdown p:last-child{margin-bottom:0}.ticket-modal__markdown ul,.ticket-modal__markdown ol{margin:0 0 10px;padding-left:22px}.ticket-modal__markdown li{margin:4px 0}.ticket-modal__markdown li>input[type=checkbox]{margin-right:6px}.ticket-modal__markdown a{color:var(--color-primary);text-underline-offset:2px;text-decoration:underline}.ticket-modal__markdown code{background:var(--color-bg-tertiary);border-radius:4px;padding:1px 6px;font-family:ui-monospace,SF Mono,Consolas,monospace;font-size:.9em}.ticket-modal__markdown pre{background:var(--color-bg-tertiary);border-radius:var(--radius-sm);margin:0 0 12px;padding:12px 14px;overflow-x:auto}.ticket-modal__markdown pre code{background:0 0;padding:0}.ticket-modal__markdown blockquote{border-left:3px solid var(--color-primary);color:var(--color-text-secondary);background:var(--color-bg-secondary);margin:0 0 10px;padding:4px 12px}.ticket-modal__markdown hr{border:0;border-top:1px solid var(--color-border-light);margin:16px 0}.ticket-modal__markdown table{border-collapse:collapse;width:100%;margin:0 0 12px;font-size:13px}.ticket-modal__markdown th,.ticket-modal__markdown td{border:1px solid var(--color-border-light);text-align:left;padding:6px 10px}.ticket-modal__markdown th{background:var(--color-bg-secondary);font-weight:600}.ticket-modal__markdown img{border-radius:var(--radius-sm);max-width:100%}.ticket-modal__markdown--compact{font-size:13.5px}.ticket-modal__comments{flex-direction:column;gap:10px;margin:0;padding:0;list-style:none;display:flex}.ticket-modal__comment{background:var(--color-bg-secondary);border:1px solid var(--color-border-light);border-radius:var(--radius-md);padding:12px 14px}.ticket-modal__comment-meta{flex-wrap:wrap;align-items:center;gap:10px;margin-bottom:8px;font-size:13px;display:flex}.ticket-modal__comment-time{color:var(--color-text-tertiary);margin-left:auto;font-size:12px}.ticket-modal__avatar{background:var(--color-primary-light);width:30px;height:30px;color:var(--color-primary);border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;font-size:11px;font-weight:700;display:inline-flex}.ticket-modal__avatar--sm{border:2px solid var(--color-bg-secondary);width:26px;height:26px;margin-left:-6px;font-size:10px}.ticket-modal__avatar--sm:first-child{margin-left:0}.ticket-modal__avatars{flex-wrap:wrap;align-items:center;display:flex}.ticket-modal__sidebar-card{background:var(--color-bg-base);border:1px solid var(--color-border-light);border-radius:var(--radius-md);flex-direction:column;gap:8px;padding:12px 14px;display:flex}.ticket-modal__sidebar-card--warning{background:var(--color-warning-light,#ffc1071f);border-color:var(--color-warning,#ffc107)}.ticket-modal__sidebar-card--warning strong{color:var(--color-warning,#ffc107)}.ticket-modal__sidebar-card--warning p{color:var(--color-text-secondary);margin:0;font-size:12px}.ticket-modal__sidebar-title{text-transform:uppercase;letter-spacing:.06em;color:var(--color-text-tertiary);margin:0 0 2px;font-size:11px;font-weight:700}.ticket-modal__sidebar-row{color:var(--color-text-primary);align-items:center;gap:8px;font-size:13px;display:flex}.ticket-modal__sidebar-row strong{font-weight:600}.ticket-modal__sidebar-icon{color:var(--color-text-tertiary);flex-shrink:0}.ticket-modal__sidebar-block{flex-direction:column;gap:6px;margin-top:4px;display:flex}.ticket-modal__sidebar-block-label{text-transform:uppercase;letter-spacing:.04em;color:var(--color-text-tertiary);align-items:center;gap:6px;font-size:11px;font-weight:600;display:flex}.ticket-modal__status-badge{align-self:flex-start;padding:4px 10px;font-size:12px}.ticket-modal__chips{flex-wrap:wrap;gap:6px;display:flex}.ticket-modal__loading,.ticket-modal__error{text-align:center;color:var(--color-text-secondary);padding:60px 20px}.ticket-modal__error{color:var(--color-danger)}.ticket-modal__attachments{grid-template-columns:repeat(auto-fill,minmax(56px,1fr));gap:8px;margin:0;padding:0;list-style:none;display:grid}.ticket-modal__attachment{background:var(--color-bg-secondary);border:1px solid var(--color-border-light);border-radius:var(--radius-sm);word-break:break-word;grid-column:1/-1;padding:10px 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var(--color-border-light);border-radius:var(--radius-sm);color:var(--color-primary);grid-column:1/-1;align-items:center;gap:8px;padding:10px 14px;font-size:13px;text-decoration:none;display:flex}.ticket-modal__attachment-file:hover{border-color:var(--color-primary);text-decoration:none}.ticket-modal__attachment-icon{flex-shrink:0;width:18px;height:18px}.ticket-modal__attachment-name{text-overflow:ellipsis;white-space:nowrap;min-width:0;color:var(--color-text-primary);flex:1;overflow:hidden}.ticket-modal__timeline{flex-direction:column;gap:18px;display:flex}.ticket-modal__timeline-group{flex-direction:column;gap:8px;display:flex}.ticket-modal__timeline-day{text-transform:uppercase;letter-spacing:.06em;color:var(--color-text-tertiary);border-bottom:1px dashed var(--color-border-light);padding:4px 0;font-size:11px;font-weight:600}.ticket-modal__timeline-list{flex-direction:column;gap:12px;margin:0;padding:0;list-style:none;display:flex;position:relative}.ticket-modal__timeline-list:before{content:"";background:var(--color-border-light);border-radius:1px;width:2px;position:absolute;top:32px;bottom:12px;left:15px}.ticket-modal__timeline-item{align-items:flex-start;gap:12px;display:flex;position:relative}.ticket-modal__avatar{background:var(--color-primary-light,#6366f126);width:32px;height:32px;color:var(--color-primary);letter-spacing:.02em;z-index:1;border:2px solid var(--color-bg-base);border-radius:999px;flex-shrink:0;justify-content:center;align-items:center;font-size:12px;font-weight:600;display:inline-flex}.ticket-modal__timeline-content{background:var(--color-bg-secondary);border:1px solid var(--color-border-light);border-radius:var(--radius-md);flex:1;min-width:0;padding:10px 14px}.ticket-modal__timeline-meta{flex-wrap:wrap;align-items:center;gap:8px;margin-bottom:4px;font-size:13px;display:flex}.ticket-modal__timeline-time{color:var(--color-text-tertiary);font-size:12px}.ticket-modal__timeline-body{white-space:pre-wrap;color:var(--color-text-primary);word-break:break-word;margin:0;font-size:13px;line-height:1.5}